When it comes to booking a flight, flexibility is key, especially when your travel plans change unexpectedly. That’s why it’s important to understand the cancellation policies of the airline you’re flying with. WestJet Airlines, a popular Canadian low-cost carrier, offers various options for travelers who may need to cancel or change their flights. In this blog, we’ll take a deep dive into WestJet’s cancellation policy, exploring what you need to know before making a change to your booking.
1. WestJet’s General Cancellation Policy
WestJet Airlines provides customers with several cancellation options depending on the type of ticket purchased and the time of cancellation. Whether you’re canceling due to an unexpected change of plans or because of a more significant issue, understanding the details of the airline’s policy is crucial.
Refundable vs. Non-Refundable Tickets
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Refundable Tickets: If you purchased a refundable ticket, you’re generally entitled to a full refund if you decide to cancel the flight. These tickets tend to cost more upfront, but the added flexibility can be worthwhile for travelers who require the ability to change plans without incurring additional costs.
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Non-Refundable Tickets: For non-refundable tickets, WestJet typically offers a credit for the value of your ticket in the form of WestJet dollars if you cancel before the departure date. This credit can be used for future bookings with the airline. However, if you cancel after the scheduled departure time, you may not receive a refund or credit, depending on the fare rules and the circumstances.
2. Cancellation Timeframes and Fees
The timing of your cancellation plays a big role in determining whether you’ll receive a refund or how much you will pay in fees. Here’s what you should know:
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Within 24 Hours of Booking: WestJet offers a 24-hour grace period for cancellations, even for non-refundable tickets. If you cancel within 24 hours of making your reservation and your flight is at least seven days away, you are eligible for a full refund, regardless of whether the ticket is refundable or not.
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More Than 24 Hours Before Departure: If you cancel your flight more than 24 hours before departure, and you have a refundable ticket, you will be refunded in full. For non-refundable tickets, you’ll receive a travel credit for future use (subject to any applicable fare differences).
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Less Than 24 Hours Before Departure: If you cancel within 24 hours of your flight, especially for non-refundable tickets, WestJet may charge a cancellation fee, and you may not receive a full refund or credit. However, if your situation qualifies for a refund (like medical emergencies), it’s worth contacting customer service to discuss your options.
3. Changes to Your Booking: Is There a Fee?
If you need to change your flight rather than cancel it altogether, WestJet offers a variety of options. Depending on your ticket type and when you make the change, there could be fees involved. Here’s what to know:
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Change Fees: Generally, WestJet charges a change fee for altering your flight, but the fee can vary depending on the ticket type. For basic economy tickets, changes are often subject to a higher fee, while more flexible tickets may have fewer or no fees. Changes can be made online or by calling customer service.
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Fare Differences: If the new flight costs more than the original one, you’ll be required to pay the difference in fare. If the new flight costs less, the difference may be provided as a credit or refund.
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Flexible Tickets: WestJet offers some flexible ticket options that allow changes without additional fees or with lower fees, making them a good choice for travelers who anticipate needing flexibility in their plans.
4. Special Circumstances: What About Travel Disruptions?
In certain situations, such as when WestJet cancels your flight due to operational issues, weather, or other factors, the airline may offer you a full refund or an option to rebook on another flight without additional fees. Additionally, if you experience a significant delay or cancellation due to weather or technical issues, WestJet provides compensation in the form of travel credits or lodging, depending on the circumstances.
Force Majeure Events: In cases of extraordinary events beyond the airline’s control, like natural disasters or political unrest, WestJet may offer full refunds or credits for affected flights. However, it’s essential to keep in mind that refunds are not guaranteed in such cases.
5. How to Cancel a WestJet Flight
Cancelling your flight with WestJet is a simple process. Here are the steps to follow:
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Online Cancellation: Log in to your WestJet account and navigate to the “Manage Trips” section. From there, you can select the flight you want to cancel and follow the on-screen instructions.
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Customer Service: If you’re unable to cancel online or have specific questions regarding your booking, you can call WestJet’s customer service. Be sure to have your booking reference number ready to expedite the process.
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WestJet Mobile App: You can also manage your flight and cancellations via the WestJet mobile app, which allows you to make changes or cancellations quickly from your smartphone.
6. WestJet Cancellation Policy for COVID-19
The COVID-19 pandemic has led to temporary changes in many airlines’ cancellation policies, and WestJet has adapted accordingly. They have been offering flexibility to travelers who were impacted by the pandemic. While the pandemic situation has improved, it’s always a good idea to check for any specific COVID-19-related policies that may still be in effect before making your travel plans.
7. How to Avoid Cancellation Fees
To avoid cancellation fees with WestJet, here are a few tips:
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Consider Travel Insurance: Purchasing travel insurance can protect you from unexpected cancellations and provide peace of mind.
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Opt for Flexible Tickets: When booking, consider paying a little extra for a flexible ticket that offers fewer restrictions and allows you to change or cancel without incurring hefty fees.
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Book with a Credit Card that Offers Protection: Some credit cards offer travel protection, which could help cover the cost of cancellations or changes in your plans.
Conclusion
Understanding WestJet’s cancellation policy is essential for any traveler to make informed decisions. While the airline offers flexibility in many cases, the type of ticket purchased and the timing of your cancellation play a major role in determining whether you’ll get a refund, credit, or incur fees. Always read the fine print of your ticket and consider travel insurance or flexible booking options if you anticipate any changes to your travel plans.
For more detailed information or to check the status of your flight, it’s always best to visit the official WestJet website or contact customer service directly.
